A Highly Interactive Training Course On
IT Service Management Essentials with ITIL4 Foundation Certification Training
Designed for executives, professionals, and managers responsible for service delivery and support, this course provides a deeper understanding of core service management principles to enhance efficiency and business value.
International Delegates: £2750
UK Delegates: £2350
Dates
18-21 Aug 2025
Training Overview
Are you ready to deepen your understanding of IT service management and drive excellence in service delivery and support? This course offers a comprehensive understanding of IT Service Management, equipping you with the knowledge and skills necessary to design, deliver, and support services that align with business objectives and create value.
Participants will explore the Service Lifecycle, the Service Value System, and key service management practices that ensure seamless service delivery and support. Through interactive discussions, real-world case studies, and hands-on activities, you will learn how to leverage industry best practices to enhance value, improve operational efficiency, and effectively manage service disruptions.
This training also prepares you for the ITIL4 Foundation Certification, a globally recognized credential that validates your expertise in IT service management. Join us to gain essential service management skills that will enhance IT operations, improve business outcomes, and keep you competitive in today’s technology-driven world!
Training Goals
By the end of this training, participants will be able to:
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Understand the IT Service Lifecycle and its impact on service design, delivery, and support.
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Apply IT service management principles to enhance the efficiency and effectiveness of service design, delivery, and ongoing support within your organization.
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Navigate the Service Value System (SVS) to optimize IT operations and drive business value.
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Implement key ITIL4 practices for service delivery, incident management, problem resolution, and continual improvement.
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Align IT services with business objectives to improve operational efficiency, customer satisfaction, and overall organizational performance.
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Prepare for and pass the ITIL4 Foundation Certification Exam, earning a globally recognized credential in IT service management
Who is this Training Course for?
This training course is designed for a wide range of professionals seeking to enhance their understanding of IT service management and improve service delivery. It will greatly benefit:
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IT and Business Professionals looking to adopt best practices for effective IT service management.
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Team Leaders, Supervisors, Managers, and Executives responsible for service delivery and operational excellence.
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Professionals aspiring for management roles in IT service management, operations, and strategy.
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Technical Professionals in IT, engineering, cybersecurity, and other technology-driven fields who need a structured approach to service management.
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Researchers and Educators focused on IT service management, digital transformation, and business process optimization.
How will this Training Course be Presented?
This training course will utilize a variety of proven adult learning techniques to ensure maximum engagement, comprehension, and retention. The facilitator will deliver interactive presentations incorporating slides, real-world case studies, videos, and group discussions to enhance learning. Participants will also engage in practical exercises, hands-on activities, and mock exams to reinforce key concepts and apply ITIL4 principles effectively. This dynamic approach ensures that learners not only understand ITIL4 theory but also gain the practical skills needed to implement service management best practices in their organizations.
Course Content Summary
Among a wide range of valuable topics, the following will be prioritized:
Day 1: Introduction to Service Management
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The Importance of IT Service Management (ITSM)
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Overview of ITSM and its role in modern businesses
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What is IT Service Management?
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Definition, benefits, and objectives of ITSM
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Understanding the Five Stages of the ITIL Service Lifecycle:
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Service Strategy: Aligning IT services with business objectives
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Service Design: Designing services for quality, efficiency, and consistency
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Service Transition: Managing changes, releases, and transitions effectively
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Service Operation: Efficiently delivering and supporting IT services
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Continual Service Improvement (CSI): Driving ongoing service enhancements and optimization
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Day 2: ITIL4 Foundations & Key Service Management Concepts
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ITIL4 Key Concepts, Terminology, and Definitions
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Core concepts and vocabulary in ITIL4
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The ITIL4 Guiding Principles
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How the guiding principles drive service excellence and decisions
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Understanding the ITIL4 Service Value System (SVS)
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The structure and components of the SVS
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The Service Value Chain
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Understanding its role in optimizing service delivery and creating value
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Day 3: ITIL4 Practices, Governance, and Business Alignment
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Purpose of ITIL4 Practices for Effective Service Management
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Overview of key practices and their purpose in ITIL4
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Examples:
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Incident Management
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Problem Management
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Change Enablement
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Service Desk
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IT Asset Management
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Service Relationship Management
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Continual Improvement Model
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Applying the model to drive service enhancements
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Key Performance Indicators (KPIs)
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How to measure service success and performance
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Exam Preparation
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Review of key concepts and practice exam questions
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Day 4: Course Closure, Networking & Tours
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Networking session with fellow participants
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City tour and sightseeing for international and local delegates
Certificate
🎓 Delegates who successfully attend and complete this training course will receive a Kenel Academy Certificate of Completion. Additionally, participants will be provided with exam vouchers to take the ITIL4 Foundation Certification Exam, enabling them to earn a globally recognized credential in IT Service Management.
VISA Support
Visa Support for International Delegates
Kenel Academy welcomes international delegates to attend our training programs in the UK. We understand that obtaining a visa is an important part of your travel arrangements, and we are committed to providing the necessary support to facilitate your application process.
To assist with your visa application, Kenel Academy will issue all required supporting documents, including an official invitation letter and proof of enrollment, once full payment for the training has been received.
Please note:
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Kenel Academy is not involved in the visa issuance process and cannot guarantee the approval of any visa application.
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It is the delegate’s responsibility to apply for the appropriate visa at their nearest UK embassy or consulate.
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We strongly recommend that delegates begin the visa application process well in advance to avoid any delays.
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In the event of a visa refusal, our cancellation and refund policy will apply.
For further assistance or inquiries regarding visa support, please contact Kenel Academy at [contact details].
We look forward to welcoming you to the UK for an enriching learning experience! 🌍✈️
What's included in your fees
The total cost for this training course is £2,750 (approx. $3,500) for international delegates and £2350 (approx. $3,150) for UK delegates who do not require accommodation.
This fee includes:
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4 nights' accommodation at a hotel (international delegates only)
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Daily commuting to the training center (if required - international delegates only)
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Lunch provided during training days
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ITIL4 Foundation Exam Voucher
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Kenel Academy Certificate of Completion
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Transportation to side attractions included in the package
📩 For inquiries and registration, contact Kenel Academy today!