A Highly Interactive Training Course On
Certificate in Customer Service Management
Designed for customer service leaders, professionals, and managers who seek to strengthen their ability to lead, manage, and continuously enhance customer service operations that align with business objectives and exceed customer expectations.
International Delegates: £2750
UK Delegates: £2350
Dates
20-23 Oct 2025
Training Overview
Are you ready to elevate your customer service leadership skills and drive exceptional customer experiences? This course provides a comprehensive understanding of customer service management, equipping you with the expertise to develop service strategies, manage customer interactions, and foster long-term customer relationships.
Participants will explore key aspects of customer service management, including service quality, customer expectations, communication strategies, complaint resolution, and customer relationship management (CRM). Through interactive discussions, real-world case studies, and hands-on activities, you will learn how to implement service excellence strategies, manage customer feedback, and enhance brand loyalty.
This training prepares leaders and professionals to create customer-centric cultures and implement practical service frameworks, ensuring long-term business success. Join us to gain the essential skills needed to lead and manage high-performing customer service teams effectively!
Training Goals
By the end of this training, participants will be able to:
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Understand and apply customer service management principles to enhance customer experience and loyalty.
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Develop and implement a strategic customer service framework aligned with business objectives.
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Master effective communication and problem-solving techniques for exceptional service delivery.
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Utilize CRM tools and technology to optimize customer interactions and service efficiency.
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Implement complaint handling and service recovery strategies to turn challenges into opportunities.
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Lead and motivate customer service teams to achieve high-performance standards and continuous improvement.
Who is this Training Course for?
This training course is designed for professionals who want to strengthen their customer service management skills and lead service excellence initiatives. It will greatly benefit:
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Customer Service Managers & Team Leaders responsible for overseeing customer interactions and service teams.
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Business Owners & Entrepreneurs seeking to build customer loyalty and enhance brand reputation.
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Sales & Marketing Professionals aiming to integrate customer service into sales and retention strategies.
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HR & Training Professionals focused on service quality improvement and staff development.
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Call Center & Frontline Customer Service Representatives aspiring to advance into managerial roles.
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Consultants & Customer Experience Specialists working on service transformation projects
How will this Training Course be Presented?
This training course will utilize a variety of engaging learning techniques to ensure maximum comprehension and retention. The facilitator will deliver interactive presentations incorporating slides, case studies, videos, and group discussions.
Participants will also engage in role-playing exercises, hands-on activities, and customer service strategy workshops to reinforce key concepts. This immersive approach ensures that learners gain both theoretical knowledge and practical skills to implement service excellence strategies within their organizations.
Course Content Summary
Day 1: Fundamentals of Customer Service Excellence
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Introduction to Customer Service Management – Importance, impact, and evolution of customer service
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Customer Expectations & Service Quality Standards – Understanding and managing service levels
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Effective Communication in Customer Service – Active listening, empathy, and verbal/non-verbal communication
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Handling Difficult Customers & Conflict Resolution – Techniques for managing complaints and turning negative experiences into
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Case Study & Practical Exercise – Real-world customer service scenarios and group role-playing
Day 2: Advanced Customer Service Management Strategies
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Customer Relationship Management (CRM) & Technology – Leveraging CRM tools for service efficiency
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Complaint Handling & Service Recovery – Proactive and reactive strategies for customer satisfaction
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Customer Loyalty & Retention Strategies – Building lasting relationships through personalized service
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Leadership in Customer Service – Coaching and motivating teams for peak performance
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Workshop & Group Activity – Role-playing customer complaint resolution and evaluating service excellence case studies
Day 3: Service measurement & Improvement
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Service Improvement & Business Growth – Strategies for continuous service improvement and business impact
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Measuring Service Excellence – KPIs, customer feedback mechanisms, and performance evaluation
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Certification Exam & Practical Assessment – Multiple-choice exam and scenario-based evaluations
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Final Group Presentations – Action plans for implementing customer service improvements
Certificate
🎓 Delegates who successfully attend and complete this training course will receive a Kenel Academy Certificate of Completion in Customer Service Management.
VISA Support
Visa Support for International Delegates
Kenel Academy welcomes international delegates to attend our training programs in the UK. We understand that obtaining a visa is an important part of your travel arrangements, and we are committed to providing the necessary support to facilitate your application process.
To assist with your visa application, Kenel Academy will issue all required supporting documents, including an official invitation letter and proof of enrollment, once full payment for the training has been received.
Please note:
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Kenel Academy is not involved in the visa issuance process and cannot guarantee the approval of any visa application.
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It is the delegate’s responsibility to apply for the appropriate visa at their nearest UK embassy or consulate.
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We strongly recommend that delegates begin the visa application process well in advance to avoid any delays.
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In the event of a visa refusal, our cancellation and refund policy will apply.
For further assistance or inquiries regarding visa support, please contact Kenel Academy at [contact details].
We look forward to welcoming you to the UK for an enriching learning experience! 🌍✈️
What's included in your fees
The total cost for this training course is £2,750 (approx. $3,500) for international delegates and £2350 ($3150) for UK delegates who do not require accommodation.
This fee includes:
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4 nights' accommodation at a hotel (international delegates only)
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Daily commuting to the training center (if required - international delegates only)
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Lunch provided during training days
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Kenel Academy Certificate of Completion
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Transportation to side attractions included in the package
📩 For inquiries and registration, contact Kenel Academy today!