Course Information
Detailed Description
The ITIL® 4 Foundation Certificate course offers essential training for individuals involved in delivering IT-enabled services within modern digital organizations. It covers the core principles of the latest version of the most widely adopted IT service management (ITSM) guidance worldwide.
ITIL 4 Foundation introduces delegates to the Service Value System (SVS), illustrating how various components and activities within an organization collaborate to create value. The ITIL SVS supports diverse work approaches, including Agile, DevOps, Lean, alongside traditional process and project management, through a flexible value-oriented operating model.
The course includes interactive learning sessions, reinforced with exercises to solidify knowledge and practice exam questions.
Who is it for?
This course is designed for various professionals at different stages of their careers in Service Management. It's suitable for beginners entering the field, aspiring ITSM managers, those working in IT-related areas with significant involvement in service delivery, and individuals with existing ITIL qualifications seeking to enhance their knowledge and skills.
Upcoming Course Events & Dates
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Pre-Requisites
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No prior qualifications are necessary for this course, although a foundational understanding of Service Management concepts can be beneficial..
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Location
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Certification
ITIL is a globally recognized framework, and the ITIL Foundation certification is acknowledged worldwide. Having this certification on your resume can open doors to opportunities across borders.
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