Course Information
Detailed Description
The ITIL 4 Specialist Drive Stakeholder Value course delves into various forms of engagement and interaction between a service provider and their customers, users, suppliers, and partners. Emphasizing the conversion of demand into value through IT-enabled services, it centers on enhancing the customer journey. Candidates will gain insights and tools to boost stakeholder satisfaction by collaboratively creating value, a crucial aspect of thriving in today's service-centric economy. This comprehensive course equips IT professionals with diverse methods to effectively engage with stakeholders and enhance the overall customer/user experience.
Who is it for?
This certification targets IT and digital professionals tasked with overseeing and engaging with stakeholders, aiming to realize value from these interactions. It is beneficial for individuals involved in designing or overseeing customer journeys and experiences, as well as those managing customer demands and expectations.
Job titles relevant for attending this course may include:
Business Relationship Manager, Enterprise Architect, Project Manager, Supplier Relationship Manager, UX/CX Designer, Service Level Manager, Service Delivery Manager, Customer Success Manager, Scrum Master, IT Solutions Manager, Contract Manager, Vendor Manager, and Demand Manager.
Upcoming Course Dates
-
Click here for events
Pre-Requisites
-
Learners must have an ITIL 4 Foundation certificate, or have attended and passed ITIL 4 Managing Professional Transition. ITIL v3 or previous versions of ITIL Foundation certificates are NOT a valid prerequisite.
Location
-
Click here events
Certification
On Passing this exam you become, ITIL® Specialist: Drive Stakeholder Value.
You will develop skills and knowledge to:
-
Master the art of stakeholder management
-
Cultivate trust and rapport with key stakeholders
-
Influence and shape customer needs and expectations
-
Enhance user and customer experiences
-
Implement efficient design thinking strategies
​