Course Information
Detailed Description
ITIL® 4 Specialist: Create, Deliver and Support certification offers specialist training for IT Service Management and Development professionals.
This course is meticulously crafted to equip candidates with the knowledge and skills needed to seamlessly integrate various value streams and activities in order to develop, deliver, and support IT-enabled products and services comprehensively.
It delves into critical areas such as development, testing, knowledge management, gathering customer and employee feedback, leveraging new technologies, sourcing strategies, and effective work management approaches.
Reflecting the evolution of IT service management (ITSM) in the 21st century, the course emphasizes the importance of adopting an open mindset and fostering collaborative work environments. It underscores the need for professionals to embrace ongoing learning and adaptability as practices for value creation continue to evolve.
Furthermore, the course places significant emphasis on individual and team professionalism, cultivating a service-oriented culture, and nurturing a mindset geared towards delivering excellence.
Participants will gain insights into the utilization of relevant practices, methodologies, and tools essential for successful service creation, delivery, and support. Additionally, they will develop an understanding of service performance metrics, service quality assurance, and methods for continuous service improvement.
Who is it for?
This course targets individuals progressing in their service management careers, including ITSM managers, those aspiring to become ITSM managers, and practitioners overseeing the operation of IT-enabled and digital products and services, with a focus on end-to-end delivery. It is also suitable for existing ITIL qualification holders seeking to deepen their understanding and expertise in the field.
Upcoming events and dates
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Pre-Requisites
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Learners must have an ITIL 4 Foundation certificate, or have attended and passed ITIL 4 Managing Professional Transition. ITIL v3 or previous versions of ITIL Foundation certificates are NOT a valid prerequisite.
Location
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Certification
On Passing this exam you become, ITIL® Specialist: Create Deliver and Support.
You will develop skills and knowledge to:
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Apply ITIL practices to align working methods with the overall IT function and broader business strategy
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Enhance service development and user support processes
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Foster strong and collaborative strategic direction while breaking down organizational silos
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Utilize ITIL practices for measuring service performance and enhancing efficiencies across teams, value streams, and workflows
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Plan and manage resources effectively to create value streams
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Integrate emerging technologies like robotics, AI, machine learning, and advanced analytics throughout the value chain
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Continuously adapt and evolve with new innovations, guided by the ITIL principles
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Establish a universal approach to work using ITIL guiding principles across various methodologies and frameworks, including Agile, DevOps, and SHIFT LEFT
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